How to Request TRICARE Medical Records | 2026 Guide | TRICARE.com

*TRICARE.com is an independent reference site and is not a government agency. For official policy and the most current directives, please visit TRICARE.mil.*

## Quick answer To request your medical records, you typically access the Patient Portal (MHS GENESIS) for electronic health records or contact the Medical Records Department at the Military Hospital or Clinic where you received care. For civilian care received through TRICARE, you must request records directly from the specific civilian doctor or hospital.

Details

The process for obtaining medical records depends entirely on where you received your healthcare—inside a military facility or at a civilian provider’s office.

### Records from Military Hospitals and Clinics (MTFs) If you were treated at a Military Treatment Facility (MTF), your records are stored in the **MHS GENESIS Patient Portal**. This is the primary electronic health record system for the Department of Defense. * **Electronic Access:** Log in to the [MHS GENESIS Patient Portal](https://patientportal.mhsgenesis.health.mil) using a DS Logon, Common Access Card (CAC), or DFAS myPay credentials. You can view, download, and print lab results, medications, and clinical notes. * **Paper/Complete Records:** For a full certified copy of your medical record, you must submit **DD Form 2870** (Authorization for Disclosure of Medical or Dental Information) to the Medical Correspondence or Release of Information (ROI) office at the facility where you were treated.

### Records from Civilian Providers TRICARE regional contractors (Humana Military in the East and TriWest Healthcare Alliance in the West) do not maintain your clinical medical records. They only maintain billing and claims data. * **Requesting Records:** You must contact the civilian provider’s office directly. Each office has its own internal process and may charge a small administrative fee (usually permitted under HIPAA) for printing and mailing records. * **2026 Costs:** Under HIPAA federal law, providers may charge a "reasonable, cost-based fee" for copies. These fees vary by state and provider.

### Records for Separated or Retired Service Members If you have separated or retired from the military, your paper records are eventually archived. * **Recent Discharges:** Usually held at the last duty station for 1-2 years. * **Older Records:** Request these from the **National Personnel Records Center (NPRC)** in St. Louis using form SF-180. * **VA Records:** If you have transitions to VA care, access your records through the My HealtheVet portal.

### Pharmacy Records For a complete history of prescriptions filled through the TRICARE Mail Order Pharmacy or at retail network pharmacies, log in to your **Express Scripts** account. You can download a "Patient Profile" which serves as an official record of medications for the past several years.

## Who this affects This process applies to all TRICARE-eligible beneficiaries seeking their personal health information, including: * **Active Duty Service Members (ADSMs):** Required for VA disability claims and PCS transitions. * **National Guard and Reserve:** Essential for documenting line-of-duty (LOD) injuries. * **Retirees and Family Members:** Necessary when switching to civilian primary care managers (PCMs). * **Survivors:** For settling estates or continuing care.

## Sources * **TRICARE.mil:** [Medical Records Overview](https://www.tricare.mil/Resources/MedicalRecords) * **MHS GENESIS:** [Patient Portal Login](https://patientportal.mhsgenesis.health.mil) * **National Archives:** [Veterans' Medical and Health Records](https://www.archives.gov/veterans/military-service-records/medical-records.html) * **Express Scripts:** [Pharmacy Records Access](https://militaryrx.express-scripts.com/)