MHS GENESIS Patient Portal: Login & Features Guide | TRICARE.com

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## Quick answer The MHS GENESIS Patient Portal is the secure online website used by TRICARE beneficiaries to view their electronic health records, schedule appointments at military clinics, and message their healthcare team. To log in, you must use a DS Logon, Common Access Card (CAC), or DFAS myPay credentials.

## Details MHS GENESIS replaced the older TOL Patient Portal (TRICARE Online) across all military hospitals and clinics worldwide. It serves as a single, integrated record for both medical and dental history for service members and their families.

### Key Features of the Portal * **Health Records:** View lab results, radiology reports, immunization records, and clinical notes. * **Messaging:** Securely email your primary care manager (PCM) or specialty care team at a Military Medical Treatment Facility (MTF). * **Appointments:** Schedule, view, or cancel appointments at your MTF (note: this does not apply to civilian providers in the TRICARE network). * **Prescriptions:** Request renewals for medications originally filled at a military pharmacy. * **Forms:** Complete pre-visit forms and health screenings digitally.

### Accessing the Portal You can access the portal at [my.mhsgenesis.health.mil](https://my.mhsgenesis.health.mil). * **Authentication:** Access requires a Level 2 (Premium) DS Logon. If you are a veteran or family member without a CAC, you must register for this through the DMDC (Defense Manpower Data Center). * **Support:** For technical issues regarding the portal login, the Global Service Center provides 24/7 assistance.

### Does it work for Civilian Care? No. If you are enrolled in **TRICARE Select** or use **TRICARE Prime** with a civilian provider (Remote), your records will usually be held in that provider's private portal (e.g., MyChart). MHS GENESIS is specifically for records and care managed at **Military Treatment Facilities (MTFs)**. However, because the system is designed to be interoperable, some data from participating civilian "Joint Health Information Exchange" partners may be visible within your MHS GENESIS record.

### Regional Contractors and the Portal While the portal is managed by the Defense Health Agency (DHA), your regional contractor handles your enrollment and claims: * **East Region:** Humana Military. * **West Region:** TriWest Healthcare Alliance (as of the T-5 contract transition on Jan 1, 2025). * **Pharmacy:** Express Scripts handles the mail-order and retail pharmacy side, though MTF pharmacy refills are managed via the portal.

## Who this affects * **Active Duty Service Members:** Required for all MTF-based care and readiness tracking. * **Active Duty Family Members:** For those receiving care at a military clinic or hospital. * **Retirees and their Families:** If they are enrolled in TRICARE Prime and seen at an MTF or use "space-available" care. * **Guard and Reserve:** During periods of active duty or when seen at military clinics.

## Sources * **TRICARE.mil:** [MHS GENESIS Information](https://www.tricare.mil/mhsgenesis) * **Health.mil (DHA):** [MHS GENESIS Patient Portal Overview](https://health.mil/Military-Health-Topics/MHS-GENESIS) * **TriWest Healthcare Alliance:** [Beneficiary Portal Resources](https://www.triwest.com) * **Humana Military:** [Beneficiary Self-Service](https://www.humanamilitary.com)