Privacy Policy & Terms | TRICARE.com Independent Reference

## Summary This Privacy Policy explains how TRICARE.com, an independent educational resource, collects and uses your data. We are not a government agency, we do not have access to your official military health records, and we do not sell your personal information to third parties.

## Full text *Last updated: April 2026*

TRICARE.com ("we," "us," or "our") provides information about military health benefits. This policy outlines our commitment to your privacy and describes how we handle information when you visit our website.

### 1. Independence and Government Affiliation TRICARE.com is an independent reference website. We are **not** affiliated with the Department of Defense (DoD), the Defense Health Agency (DHA), or the official TRICARE program. We do not have access to the Defense Enrollment Eligibility Reporting System (DEERS) or any official military medical records. For official government information and to manage your benefits, visit **TRICARE.mil**.

### 2. Information We Collect We collect minimal information to provide a functional and educational experience: * **Voluntary Information:** If you contact us via email or a contact form, we collect your name and email address to respond to your inquiry. Do **not** send Social Security Numbers (SSNs), Protected Health Information (PHI), or sensitive military identification via our contact forms. * **Automated Analytics:** We use privacy-focused analytics tools (such as Fathom or Plausible) to track aggregate usage data, such as which pages are most popular. This data is anonymized and does not identify you personally. * **Technical Data:** Our infrastructure logs may collect IP addresses, browser types, and timestamps for security purposes (e.g., preventing DDoS attacks).

### 3. Cookies and Tracking We use "cookies"—small text files stored on your device—to improve site performance. * **Essential Cookies:** Required for site security and core functionality. * **Preference Cookies:** Used to remember settings like dark mode or font size. * **Analytics Cookies:** Used to understand how visitors interact with the site. You can manage or disable cookies through your browser settings. Choosing to disable cookies may affect certain site features.

### 4. Third-Party Processors We use reputable third-party services to maintain this website. These providers process data only as necessary to perform their functions: * **Cloudflare:** For content delivery, security, and DNS management. * **Supabase:** For database management and hosting (if applicable to user-submitted comments or accounts). * **Postmark/SendGrid:** For delivering transactional emails if you contact us. * **TriWest/Humana Military/Express Scripts:** We may provide outbound links to these contractors. Once you click these links, you are subject to the privacy policies of those specific organizations.

### 5. Data Retention We retain personal information only as long as necessary to fulfill the purposes for which it was collected, such as answering an editorial question or complying with legal obligations. Analytics data is typically stored in aggregate form and does not expire.

### 6. User Rights (GDPR/CCPA/CPRA) Regardless of your location, we honor the following requests: * **Access:** You may ask what data we hold about you. * **Deletion:** You may request that we delete your personal information (e.g., your email from our contact logs). * **Opt-Out:** We do not sell personal data, so there is no "sale" to opt out of. We do not engage in behavioral remarketing.

### 7. No Medical or Legal Advice Content on TRICARE.com is for informational purposes only. It is not professional medical, legal, or financial advice. We make every effort to ensure accuracy based on current 2026 TRICARE rates and policies, but TRICARE rules change frequently. Always verify coverage with your regional contractor (Humana Military in the East, TriWest in the West) or your primary care manager.

### 8. Children’s Privacy (COPPA) TRICARE.com is intended for adult service members, retirees, and their dependents. We do not knowingly collect information from children under the age of 13. If we discover such data has been collected, it will be deleted immediately.

### 9. Accessibility Statement We aim for our website to be accessible to all users, including those with disabilities. We target WCAG 2.1 AA standards. If you encounter any barriers while using this site, please contact us so we can improve the experience.

### 10. Changes to This Policy We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this section will indicate when the most recent changes were made.

## Contact If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our editorial team via email at **hello@tricare.com**.

*Mailing Address:* TRICARE.com Digital Publishing Attn: Privacy Office [Insert Physical Address if applicable, otherwise state: Correspondence handled via email only]