What Is the Express Scripts TRICARE Phone Number? | TRICARE.com
Contact Express Scripts TRICARE at 1-877-363-1303 for home delivery, refills, and 2026 copayment information. Find specialty and overseas numbers here.
What Is the Express Scripts TRICARE Phone Number?
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## Quick answer The primary phone number for Express Scripts TRICARE Pharmacy Program is **1-877-363-1303**. This number serves as the central customer service hub for home delivery prescriptions, tracking orders, and general pharmacy benefit questions for all TRICARE beneficiaries.
In detail
Express Scripts is the Managed Care Support Contractor for the TRICARE Pharmacy Program (T5 contract). Whether you are in the East Region managed by Humana Military or the West Region managed by TriWest Healthcare Alliance, Express Scripts remains the single point of contact for your medications.
### Essential Contact Numbers (2026) * **General Customer Service:** 1-877-363-1303 (Available 24/7) * **Overseas Pharmacy Helpline:** +1-866-275-4732 (For beneficiaries outside the U.S.) * **TDD/TTY for the Hearing Impaired:** 1-877-540-6261 * **Specialty Pharmacy (Accredo):** 1-877-882-3324 (For complex medications like those for cancer or MS)
### Why You Would Call Express Scripts Most beneficiaries call Express Scripts to manage their **TRICARE Home Delivery** (mail order) benefits. In 2026, many maintenance medications for long-term conditions are required to be filled via mail order or at a military pharmacy rather than a retail store.
| Feature | Phone/Online Service | | :--- | :--- | | **Refills** | Automate shipments or order one-time refills. | | **New Prescriptions** | Provide the fax number for your doctor: 1-877-895-1900. | | **Prior Authorizations** | Check if a specific high-cost drug is approved. | | **Copayment Questions** | Verify 2026 rates for Generic, Brand, and Non-Formulary drugs. |
### 2026 Pharmacy Copayments When calling, you may need to discuss costs. As of 2026, the standard copayments for a 90-day supply via Home Delivery are typically: * **Generic:** $16 * **Brand-Name (Formulary):** $43 * **Non-Formulary:** $76 *(Note: Active Duty Service Members pay $0 for all covered drugs at all locations.)*
## Who this applies to * **Active Duty Service Members (ADSMs):** To ensure medications are covered if filled at a civilian retail pharmacy. * **Active Duty Family Members (ADFMs):** To manage mail-order refills and lower out-of-pocket costs compared to retail. * **Retirees and their Families:** To comply with the mandatory mail-order program for maintenance drugs. * **TRICARE For Life (TFL) Users:** To coordinate benefits between Medicare and TRICARE's pharmacy coverage.
Common scenarios
**Scenario 1: Mandatory Mail Order Transition** An Army retiree living in Texas is currently paying a $48 copayment (2026 rates) for a 30-day supply of a brand-name blood pressure medication at a retail pharmacy. By calling Express Scripts at 1-877-363-1303, they switch to Home Delivery, where they pay only $43 for a **90-day supply**, saving over $100 every three months.
**Scenario 2: Pharmacy Network Check** A Navy spouse moves to a new town and needs to find a pharmacy. Instead of guessing, they call the Express Scripts line to confirm which local pharmacies are in-network. This prevents them from accidentally paying the full out-of-pocket "Non-Network" price for an urgent antibiotic.
**Scenario 3: Specialty Medication Handling** A beneficiary diagnosed with Rheumatoid Arthritis needs a specialty biologic. They call Express Scripts and are transferred to the Accredo specialty team to coordinate refrigerated shipping and nurse support services.
## Related terms * **Formulary:** The list of generic and brand-name drugs covered by TRICARE. * **Non-Formulary:** Drugs not on the preferred list, which usually carry a higher copayment ($76 in 2026). * **T-5 Contract:** The 2025/2026 TRICARE contract cycle that transitioned the West region to TriWest Healthcare Alliance. * **Maintenance Medication:** Drugs taken long-term for chronic conditions (e.g., high cholesterol, diabetes). * **Prior Authorization:** A requirement for your doctor to provide medical justification before TRICARE will cover certain drugs.
## Sources * **TRICARE.mil Pharmacy Page:** https://www.tricare.mil/pharmacy * **Express Scripts TRICARE Official Site:** https://militaryrx.express-scripts.com/ * **Defense Health Agency (DHA) Cost Factors:** https://health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/TRICARE-Health-Plan/Cost-Factors